Read what our customers have to say about us!
From Hugh Batten on 18-May-2011 (via AirNav.com)
| I recently used Bergstrom Aircraft FBO on a trip through KPSC. I was very impressed by the professionalism of the staff from the line crew to the customer service representatives. We flew in with a Learjet with an exorbitant amount of luggage in which was handled politely where many line crews would have not. Car rental, hotel, aircraft staging were all handled effortlessly by Bergstrom and I would highly recommend any jet crews coming through Pasco to use Bergstrom for their FBO services.
|From Tristan Gossens on 15-May-2011 (via AirNav.com)|
| Great place. Super friendly and helpful. Services are always prompt and done well. I fly all over the US and Canada and this is my favorite FBO!
|From Jay S Jump on 29-Apr-2011 (via AirNav.com)|
| Flew down to meet a client. The situation necessitated a private conference. The conference room was taken at the facility, but they graciously offered up the office of one of their staff members, and allowed us to have our meeting in private. I thought this was over the top as we were imposing upon them, but true to their spirit of customer service, they made us feel welcome, offered to bring in some water or whatever we needed. That is the kind of service I am always flattered to receive. These guys will always have my business when I fly into Pasco.
|From Benjamin Quinby on 04-Mar-2011 (via AirNav.com)|
|Bergstrom always gives us great service. We had a minor maintenance issue and the folks here did a great job.|
Bergstrom Aircraft remains 1st rate in training, equipment quality, safety and maintenance, and is still very competitive pricewise, and is very nice to deal with.
– Jim Franz
To the Great Staff at Bergstrom Aviation,
My wife and I flew into Pasco yesterday on the Collings foundation B-17. Upon arrival one of your staff was kind enough to drive us to the the main terminal where we could pick up our rental care for the drive back to Seattle. (Some of us had to work today… ) We wold both like to thank you for your courtesy, it was much appreciated, as was the very pleasant young lady who drove us. Thanks to your assistance and wonderful staff, it helped make the whole days experience even more special for my wife and I.
Thank You again!!!
Tom & Roberta Hawkins
“Bergstrom’s is one of the most professional FBOs I have had the pleasure to know. Every aspect of the operation is run in a customer-friendly, open access fashion with an emphasis on quality. The maintainence shop is highly knowledgeable and helpful, whether its an annual or an oil change. They work with you to get the most from your airplane. The rental fleet is diverse and well-maintained, and service is excellent. The instructors are well above the average found at most FBOs. The instructors at Bergstrom’s appear to be sincerely committed to teaching as an important end, not merely the means to an end. They have a depth of knowledge, use a variety of teaching approaches, and work together as a team to support the learning experience. Most importantly, they love flying, and they share that enthusiasm and passion with all their customers.
– Karin Rodland C-ASEL-I (thanks to Bergstrom’s!)”
Bergstrom Staff – You are First Class! Thanks for your help, patience and understanding. Keep smiling – Keep Flying!!
To George, Peter, Donna and all the staff at Bergstrom Aircraft, thank you for making my training a pleasurable experience. Your professionalism and hospitality are outstanding. A big thank you for all the re-arranging of schedules and aircraft (and students) to fit me in. The results were outstanding! I was well prepared and felt all went well. Most important is that “I learned” throughout the whole process and yes, did get the CFII, “finally”! J I will certainly recommend your skills and services to others.
Malin and everyone at Bergstrom’s,
Thanks for your kindness and generosity. We appreciate your help during our overnight stay at Tri-Cities due to weather. The hangar availability was great.
Luke, DJ, and Aaron, Moody Aviation flight students
We would like to say thanks for the Northwest hospitality and your help in the success of our mission.
Steve and Todd. M.I.T. Flight Testing
to: Mitch, Gerry, George, Justin and Donna,
I want to thank all of you for the IFR ground school class instruction and the really nice graduation get together. As I told the folks at the graduation, I’m sure I would have missed a whole lot more questions on the successful FAA exam if I had not taken the class! I will now plan to do some flight instruction with you. My girlfriend Cindy, who some of you met last evening, now says she wants to take a class with you! This is good news for me.
Thanks again for your gracious hospitality.